November 11, 2012

A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk

In Exchange 2010 and Lotus Notes co-existence, you can expect users to receive the following error.



Error:
A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.


<IP Address> #<<IP address> #5.0.0 X-Notes; Error transferring to <IP Address>; SMTP P rotocol Returned a Permanent Error 552 CMN Error: Unable to process message: Invitees' calendar does not support rescheduling of "this and all previous/future" meeting instances.> #SMTP#


Environment:
Microsoft Exchange 2010 SP2
Outlook 2010
Lotus Domino 8
Quest notes Migrator for exchange 4.5
Quest Co-existence manager for Notes


Details:
recurring meeting
meeting in lotus notes mail-in database


Issue: 
Environment is Exchange and Lotus Notes co-existence, exchange user has sent a meeting confirmation out from an existing Lotus notes mail-in database to recurring meeting recipients and observers multiple failures (see above for error) for all the exchange recipients. Meeting confirmation delivers successfully to Lotus Notes recipients.
The organiser of the meeting (although from a Mail-in databse, has an account on Exchange 2010).


Solution: 
The only solution at this point is to cancel meeting and recreate new one in Exchange.

NB: The Error message is configurable in Quest CMN. 

Find:
NotesRescheduledSeriesDescription under the Notification Messages and replace the existing test with something more meaningful to a user who might receive such a message, indicating that re-creating the message in Exchange will no longer cause delivery failures.



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