October 30, 2012

Exchange 2010, Outlook indexing not working



Key:

1)      When this issue occurs, you will see the following events in the application log:

Log Name: Application
Source: MSExchangeIS Mailbox Store
Event ID: 9877
Task Category: Content Indexing
Level: Error
Description:
Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch. Mailbox Database: <Database Name> Error Code: 0x80043629


Log Name: Application
Source: MSExchangeIS Mailbox Store
Event ID: 9842
Task Category: Content Indexing
Level: Error
Description:
Function CISearch::EcGetRowsetAndAccessor detected that content indexing was disabled for database '<Database Name>' because of error '0x80041820' from MSSearch.

22)      Content index state is failed for multiple databases. Rebuilding them does not bring them out of a failed state.


Solution

You will need to execute a script on the affected Mailbox servers that re-installs the symbolic links:
1. Download the script Repair-ExchangeSearchSymlinks.ps1 from the Script Center (http://gallery.technet.microsoft.com/scriptcenter/16afe88b-6c6d-49a3-8b03-2a2ece27f61a) .
2. Copy the Repair-ExchangeSearchSymlinks.ps1 script to the Scripts folder on the Mailbox server (default location is C:\Program Files\Microsoft\Exchange Server\v14\Scripts).
3. Within the Exchange Management Shell, navigate to the Exchange Scripts directory (default location is C:\Program Files\Microsoft\Exchange Server\v14\Scripts).
4. Within the Exchange Management Shell, run the following script:
.\Repair-ExchangeSearchSymlinks.ps1

5. Within the Exchange Management Shell, run the following script (without the symbols [] and substitute the database name(s) for any databases you wish to reset:
.\ResetSearchIndex.ps1 <-force> <dbname> [<dbname>]...
.\resetsearchindex.ps1 –force db001
6. In the event viewer on the mailbox server you will see Event ID 109 when the rebuilding of the index starts for each database and an Event ID 110 for each database when the index rebuild has completed.
8. After receiving Event ID 110 for each database, test to make sure search functions correctly with both OWA and Outlook operating in Online Mode.


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